bibu88 Privacy Policy

bibu88 collects personal data in three primary ways: information you provide directly when registering or using the platform, information generated automatically by your interaction with our services, and information received from trusted third-party partners involved in payment processing and fraud prevention.

1.1 Information You Provide Directly

When you create a bibu88 account or use our services, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and a copy of your government-issued photo ID (National Identity Card, passport, or driver's licence).
• Contact data: Registered mobile number (used for OTP and account alerts), email address, and residential address in Bangladesh.
• Financial data: Payment method details including your registered bKash, Nagad, Rocket, or Upay mobile number; bank account details where bank transfer is used; and card details where Visa or Mastercard is used. Full card numbers are never stored on bibu88 servers — card transactions are processed by PCI-DSS-compliant payment gateways.
• Verification documents: Proof of address, proof of payment method ownership, and any additional KYC documents submitted during the account verification process.
• Communications data: The content of messages sent to bibu88 via live chat, email, or support ticket — retained for quality assurance and dispute resolution purposes.

1.2 Automatically Collected Data

When you access bibu88.net, our systems automatically collect certain technical data to operate, secure, and improve the platform:

1.3 Data from Third Parties

bibu88 may receive supplementary personal data from carefully selected third-party partners, including identity verification providers, payment processors, and fraud-prevention services. This data is used solely to verify your identity, process transactions, and protect the integrity of the platform. bibu88 does not purchase marketing lists or receive data from social media platforms for targeting purposes.

bibu88 uses the personal data it collects for specific, legitimate purposes directly connected to operating a safe and reliable online gaming platform for players in Bangladesh. We do not use your data for purposes incompatible with those described below.

2.1 Account Management and Service Delivery

Your registration data is used to create and manage your bibu88 account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, deliver game content and betting markets, and provide customer support responses. Without this data, we cannot deliver the core services of the platform.

2.2 Security and Fraud Prevention

bibu88 applies automated and manual analysis to account activity data, IP logs, device fingerprints, and transaction patterns to detect and prevent fraud, money laundering, account takeover attempts, bonus abuse, and other prohibited activities. This processing is necessary to protect you and the platform from financial and reputational harm.

2.3 Responsible Gaming Monitoring

Session data, bet frequency, deposit patterns, and login behaviour are analysed to identify players who may be exhibiting signs of problem gambling. Where our systems flag a potential concern, our responsible gaming team may proactively reach out to offer support tools including deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in the interest of player welfare and is a core part of bibu88's responsible gaming commitment.

2.4 Legal and Regulatory Compliance

bibu88 retains identity, transaction, and communication data to the extent required to satisfy applicable legal obligations, including Know Your Customer (KYC) requirements, anti-money laundering (AML) record-keeping obligations, and the ability to respond to lawful requests from competent authorities. This retention continues for the legally required period even after your account is closed.

2.5 Marketing Communications

Where you have opted in to receive promotional communications, bibu88 may use your contact data (email address and/or mobile number) to send you information about bonuses, reload offers, seasonal promotions (including Eid specials, Pohela Boishakh offers, and BPL cricket promotions), and new game launches. You may opt out of marketing communications at any time by contacting [email protected] or using the preference settings in your account dashboard. Opting out of marketing does not affect service-essential communications such as OTPs and security alerts.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to understand how players navigate bibu88, which games and features are most popular, and where technical issues arise. This analysis informs product development decisions and helps us optimise the platform for mobile users across Bangladesh's major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

3.1 Payment Partners

To process your deposits and withdrawals, bibu88 shares the minimum necessary financial data with our payment processing partners, including mobile banking operators (bKash, Nagad, Rocket, Upay), card payment gateways (Visa, Mastercard networks), and partner banks in Bangladesh (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners process your data only for the purpose of executing the requested transaction and are bound by their own regulatory data protection obligations.

3.2 Identity Verification Providers

During the KYC verification process, bibu88 may share copies of identity documents with third-party identity verification service providers. These providers perform automated or manual checks against official identity databases and return a verification result to bibu88. Your documents are not retained by the verification provider beyond the period required to complete the check.

3.3 Game Providers

bibu88 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from these providers, your player identifier and bet/win data are transmitted to the game server to enable real-time gameplay. Game providers do not receive your full personal profile, contact details, or financial data beyond what is necessary for game operation and auditing.

3.4 Legal and Regulatory Disclosure

bibu88 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, a court order, or a binding legal process. In such cases, bibu88 will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where legally permitted to do so.

3.5 Business Transfers

In the event that bibu88 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the registered email address on your account before your data is transferred to a new data controller.

bibu88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

4.1 Types of Cookies Used

4.2 Managing Cookies

You can control or delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Samsung Internet) allow you to block third-party cookies, clear existing cookies, or be notified before a cookie is stored. Please note that disabling essential cookies will prevent you from logging in to your bibu88 account and accessing real-money services. Disabling functional cookies may cause your preferences to reset on each visit.

bibu88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's existence plus a post-closure period of at least 5 years, to satisfy AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping best practices.
• Identity verification documents: Retained for the duration of the account relationship and for 5 years following account closure.
• Support communications: Retained for 3 years from the date of the final interaction to support dispute resolution and service quality review.
• Marketing preference data: Retained until you withdraw consent. Upon opt-out, your contact details are suppressed from marketing lists but the record of your consent and withdrawal is retained for compliance purposes.
• Anonymised analytics data: May be retained indefinitely in aggregated, non-personally-identifiable form for platform improvement purposes.

When a retention period expires, personal data is securely deleted or irreversibly anonymised. Data subject to an ongoing investigation, legal hold, or dispute may be retained beyond the standard period until the matter is resolved.

bibu88 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our key technical and organisational security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bibu88 servers.
• Encrypted storage for sensitive data fields including identity document copies, payment method references, and account credentials.
• Two-factor authentication (2FA) via OTP to your registered mobile number for account login and withdrawal approval.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. Staff with access to player data undergo background checks and are bound by confidentiality obligations.
• Intrusion detection and monitoring — bibu88's infrastructure is monitored 24/7 for anomalous activity, and automated alerts are triggered by unusual login patterns or bulk data access attempts.
• Regular security assessments — the platform undergoes periodic security reviews to identify and address vulnerabilities in accordance with industry best practices.

Despite these measures, no internet-connected platform can guarantee absolute security. In the event of a data breach that poses a risk to player rights, bibu88 will notify affected players and the relevant authorities within a reasonable timeframe in accordance with applicable law.

6.1 Your Role in Security

You play an important role in keeping your bibu88 account secure. You should use a strong, unique password that is not reused across other platforms, never share your login credentials or OTP codes with anyone — including individuals claiming to be bibu88 staff — log out of your account when using a shared or public device, and contact [email protected] immediately if you notice any suspicious activity on your account.

As a bibu88 player, you hold a number of rights in relation to your personal data. bibu88 is committed to honouring these rights within the timeframes and limitations set by applicable law. To exercise any of the rights below, contact our support team at [email protected] with your full name, registered mobile number, and a description of your request.

bibu88 will respond to all verifiable privacy rights requests within a reasonable period. Certain rights are subject to limitations — for example, the right to erasure does not override bibu88's legal obligation to retain KYC and transaction records for the mandatory retention period. Where a request cannot be fulfilled in full, bibu88 will explain the reason and describe any available alternatives.

bibu88 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, and applicable legal requirements. When material changes are made, we will notify registered players by email to the address on file and/or by displaying a prominent notice on bibu88.net. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of bibu88 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the platform and request account closure before the effective date of the changes.

8.1 Contact for Privacy Queries

For any questions, concerns, or requests relating to this Privacy Policy or bibu88's data practices, please contact our support team:

• Email: [email protected]
• Availability: 24/7 in English and Bengali
• Time zone: Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy is written and governed in English. In the event of any inconsistency between an English version and any translated version provided for convenience, the English version shall prevail.